How to change your email on PlayStation (PS5, PS4, web)

To change the email on your PlayStation account, sign in to Account Management on the web, open Security, and click Edit next to Sign-In ID (Email Address). On a PS5 it is Settings > Users and Accounts > Account > Sign-in ID (Email address), and either way you finish by clicking Verify Now in the email Sony sends to the new address.

Sony calls the email on your account the sign-in ID. The steps below come from Sony's help page on changing your PlayStation sign-in ID, checked on November 12, 2026.

Sign-in ID or online ID?

Two things on a PlayStation account get confused all the time:

	Sign-in ID	Online ID
What it is	The email address you sign in with	A unique display name that identifies you on PlayStation
Cost to change	Sony's article mentions no charge	First change free, then a charge

If you want a new name on your profile, that is the online ID, and Sony's online ID article covers it. This post is about the email.

Before you change it

Use an address you will keep. Sony says email is the main way PlayStation Support talks to players, and it recommends an up-to-date, accessible address.
Have your password ready. On every route Sony says you may need to sign in during the change.
Have your 2-step verification method or backup codes. If you get asked to sign in and your phone is gone, Sony's 2SV help page explains how to use one of your 10 backup codes (each works once) at Trouble Receiving Code? > Sign In Using a Backup Code.
Expect to be signed out everywhere. Sony says you are signed out from all devices when you change your sign-in ID. Do it when you can sign back in on your console, not halfway through a match.

How to change your PlayStation email on the web

This route works from a computer or from the browser on your phone.

Sign in to Account Management at playstation.com/acct/management.
Select Security from the sidebar.
Click Edit next to Sign-In ID (Email Address). You may need to sign in again.
Enter your new email address and click Save.
Open the email from Sony in your new inbox and select Verify Now.

Sony also sends an email to your old address confirming the change.

How to change your email on PS5

Go to Settings > Users and Accounts > Account.
Select Sign-in ID (Email address).
Enter your new email address and select Confirm. You may need to sign in.
Select Verify Now in the email Sony sends to your new inbox.

How to change your email on PS4

Go to Settings > Account Management > Account Information > Sign-In ID (Email Address).
Sign in.
Enter your new sign-in ID (email address) and select Confirm.
Select Verify Now in the email Sony sends to your new inbox.

Can you change it in the PlayStation App?

Sony's sign-in ID article lists the web, PS5 and PS4 only. It gives no steps for the PlayStation App. On a phone, the simplest route is the web steps above in your phone's browser.

What happens after the change

You are signed out of every device. Sign back in on your console with the new email and your existing password.
Your old address gets a notice. Sony sends a confirmation to the old email. If you made the change, you can ignore it.
Your online ID is a separate setting. Sony's online ID article puts it plainly: your sign-in ID is the email address you use to sign in to PlayStation, and the online ID is the name other players find you by.

How to change your PlayStation email without the old email

In the normal flow, the Verify Now link goes to the new address and the old one only gets a notice. But Sony's article is clear about lost access: it lists three situations where you need to contact it through its Online Assistant instead of using the steps above:

You don't remember your email address.
The email linked to your account was changed without your permission.
You don't have access to the email address anymore.

Lost access gets harder if you also forgot your password. Sony's password reset page sends a reset through Trouble Signing In? > Recover Your Account, which needs the email on the account. Its account recovery page says that if you can't open that email, or you've forgotten which address it is, contact Sony through the Online Assistant.

If the email was changed and it wasn't you

Contact Sony through the Online Assistant. Sony's recovery page says to do that if you don't recognize a sign-in ID, online ID or password change on your account. Then look at the email account itself: Sony's security guide points out that whoever gets into your email may be able to reset passwords for your other accounts. Our guide on what to do if your email is hacked covers that part. Watch out for fake "your email was changed" messages too; how to spot a phishing email has the signs.

Gotchas

The new address must be free. Sony says each account has a unique sign-in ID, so an address already used on another PlayStation account will not work.
Check spam for Verify Now. The change is not finished until you click it in the new inbox.
Child accounts. Sony's sign-in ID article does not cover child accounts. If yours is one, ask Sony through the Online Assistant.
Changing the password at the same time. Do it separately, under Security > Password in Account Management, or Settings > Users and Accounts > Account > Security on PS5.

After the change

PlayStation is one account of many that know your old address. Our checklist on changing your email address everywhere covers the order to work through the rest.

If you are moving to a new address anyway

If the old address is going away, the new one can be an address that needs no phone number. Signing up for Secria Mail takes a name, the address you want and a password, with no phone number and no card. The free plan has 2 aliases, so give your PlayStation account one of its own. Any mail that arrives there, real or fake, is clearly about the console account, and you can delete the alias if it starts getting spam. Create a free account if that fits.

Frequently asked questions

Does it cost money to change your PlayStation email?

Sony's sign-in ID article mentions no charge. The fee you may have heard about is for changing your online ID, where the first change is free and later ones cost money.

Does changing my PSN email change my online ID?

No. Sony treats them as two separate things: the sign-in ID is the email you sign in with, and the online ID is your display name. Sony does sign you out of all devices after an email change.

Why is my PlayStation email change not working?

The usual causes are a new address already used on another PlayStation account, a Verify Now email that went to spam, or a sign-in prompt you can't pass. For lost email or 2SV access, Sony says to use the Online Assistant.

Can I change my PSN email without signing in?

Every route Sony lists starts with signing in. If you can't sign in, use Trouble Signing In? > Recover Your Account, or contact Sony through the Online Assistant.

Change it while you can still sign in, click Verify Now in the new inbox, then sign back in on your console.